Ordering and FAQs

Ordering and FAQs

Ordering and FAQs

Please place orders by 10:30am Friday for delivery the following week. Thank you.

About your order and delivery

  • All cancellations / amendments to any orders must be made a minimum of 7 days before your next delivery or you will be charged (unless agreed otherwise).  This helps us to plan the produce we need to buy from our farmers and growers.
  • Non-delivery. With increased demand, your order may arrive slightly later in the day. Please email or call us if you have not received your delivery by 5pm, after you have checked your doorstep before contacting us about a non-delivery.
  • Safe place if you are not in. If you are not in, it is your responsibility to ensure that you have informed us about a safe, and dry, place. Once your veggie box has been left, we cannot accept responsibility for missing or stolen boxes.
  • Returning cardboard boxes and paper bags. Please leave any used boxes / bags for us to collect in a safe, dry place to make it easier for our drivers to find. 
  • Delivery date. We shall confirm your delivery date as soon as your order has been processed by the email we hold on file for you.


What is the produce in each weekly box?

A weekly menu is prepared for each type of bag or box based on the available farm-fresh seasonal produce.  It is a changing box every week (apart from the core items) to keep it interesting. 

Organic Boxes

  • Core basics in each standard vegetable box include potatoes, onions and carrots (quantity and variety may vary depending on the size received from our growers).
  • For a full breakdown of how many types of fruit & veg are in our boxes please refer to the variety of delicious box options found here.
  • If there is something you prefer not to receive all you need to do is update your own preference section and you can change your preferences at any time!
  • We offer a personalised service for our customers where you can order only the produce you prefer and can Build Your Own Box using seasonal fresh 100% organic produce.

How do I place my first order with Skylark Organics?

  • Join as a new customer and create your online account.
  • Enter your payment details.
  • To place your first order please choose from our standard fruit & veg boxes, or choose individual fruit & veg to make up your own order.
  • You can add and remove items to your order (7 days notice please).
  • Please let us know of anything you dislike in the preference section of your account.
  • There is a minimum order amount of £15.00 on fresh fruit and vegetables when your Build Your Own Box.

We are always happy to answer any questions you might have and please get in touch with us.

How can I be sure that all your produce is genuinely organic?
By achieving organic status, we are inspected annually by the Soil Association and issued a registration number. As part of the annual inspection process, we provide evidence that our suppliers are certified to demonstrate that all produce is 100% certified organic producers. This means we are approved to use Soil Association logo to assure our customers that everything we supply is organically produced unless otherwise stated as 'in application'.  We are known as Phoenix Organics (t/a Skylark Organics). 

Is there a delivery charge?
No. You only pay for the produce you order, delivery is free!  £11.50 is the minimum for a Standard fruit & veg box, and £15.00 when your Build Your Own Box.

How do I pay for my box?
Please enter your payment details on our secure server when you join as a new customer.  Sign In at anytime thereafter should you wish to amend your card payment details.  If you do not wish to enter your card details, please contact us to discuss an alternative method of payment.

Do I have to be at home to accept my delivery?
No. Please log into your account and 'Update Order Preferences' and update 'delivery notes' so that we can leave your delivery in a safe, sheltered place at your home.  Please ensure you update your delivery address if you move.

Do I have to receive a weekly delivery?
No!  You can have an organic delivery as regularly as you want.   Please choose when you place your order in the 'order preferences' if this is a repeat order, and the frequency of your orders.

I'm going on holiday. Can I pause my order?
Yes. Log into your account (do not email us), and 'Update Order Preferences' by clicking the tab 'repeat orders' and amending your order preferences to 'deliveries paused'.   If you do not have an online account, please email or call us.

Do you deliver in my area?
Please visit the 'Delivery' page for our delivery areas.  If you are unsure please contact us and we will be able to look into it for you.

I don't like potatoes! Can you leave them out of my box?
Yes you can. Log into your account, and 'Update Order Preferences' by adding your dislikes or any notes under 'special requests' We shall include other fruit or veg in your box to make up the value. 

One of my oranges went off quickly this week, what will you do about it?
If you receive produce that has gone off quickly please let us know by emailing us with your name, postcode and produce, and we shall issue a credit on your account.

I love mushrooms! Can I add them to my weekly order?
Yes you can!  Please add them as a personal item and make sure you remove them once your order is placed for next week's order if you do not want them on another week.

How do I cancel my order?
Log into your account (do not email us), and 'Update Order Preferences' by clicking the tab 'repeat orders' and amending your order preferences to 'deliveries paused'  This means your order is cancelled.   If you do not have an online account, please email or call us.

If we haven't answered your question, please contact us.